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Return policy

At L’AMINA, we strive to ensure your utmost satisfaction with our products. If you find yourself unsatisfied with your purchase or need to make a return, please review our return policy below.

Eligibility for Returns:

  • To be eligible for a return, the product must be purchased directly from the L’AMINA official website or authorized retailers.
  • Returns are accepted within 30 days from the date of purchase.
  • The product must be in its original packaging, unopened, and in a resalable condition.
Return Process:
  • Prior to initiating a return, please contact our customer support team at [insert contact information] to request a return authorization.
  • Once your return is approved, you will receive instructions on how to proceed with the return, including the return address.
  • Please ensure that the product is securely packaged to prevent any damage during transit.

Return Shipping:

  • The customer is responsible for covering the shipping costs associated with the return, unless the return is due to an error on our part.
  • We recommend using a trackable shipping service and obtaining proof of shipment to ensure the safe delivery of your return.

Refunds and Processing:

  • Once the returned product is received and inspected, we will notify you of the status of your return.
  • If the return is approved, a refund will be processed to the original payment method used for the purchase.
  • Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment provider.

Non-Returnable Items:

  • For hygiene and safety reasons, certain items are non-returnable. These include opened or used products, as well as items specified as non-returnable at the time of purchase.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging for a replacement or refund, as applicable.

Please note that this return policy applies to purchases made directly from L’AMINA. If you have purchased our products from authorized retailers, please refer to their respective return policies.

If you have any questions or need further assistance regarding returns, please do not hesitate to reach out to our customer support team. We are here to help!